Your item is created after you place your order. Because of this, items cannot be resold and are not eligible for returns or exchanges unless there is a problem with the order.

If you contact us immediately after ordering, we may be able to help. Once production begins, changes or cancellations are no longer possible.

No pricing information is included inside the package.

At this time, gift notes or custom messages are not available.

Yes. Holiday season delivery times may vary due to higher order volume and carrier delays.

If you order more than 1 of the EXACT same item, depending on the item, they will usually ship together. However, when you order different items -- even if they are very similar -- most likely they will ship separately. So, when ordering different items, expect separate deliveries, probably at different times.

You will receive tracking notices of each shipment. Once it's not only indicated as shipped, but also picked up by the carrier, you can start tracking its movement.

We are not responsible for porch pirates, so please keep an eye on your delivery.

Yes—almost all of our items include free shipping. Since our shipping expenses are fixed per item in the US, we are able bundle shipping with the product cost, making it easier to manage all the way around.

Please contact us right away if your item arrives damaged, defective, or incorrect. Please include photos — we’re happy to help make it right.

YES! Our artwork is created specifically by and for Piggy Pop and reflects our love of guinea pigs, art, and joyful living.